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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Contact Us
- Shipping & Delivery
- During checkout process, you can choose a shipping method you prefer among UPS, DHL, FEDEX.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 3-20 days, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If you are asked to sign for goods that are visibly damaged please make a note of this when signing. If they are damaged beyond use you are able to refuse to sign for the goods. - Privacy & Security
- CHINA WHOLESALE LTD values the privacy of our visitors/customers and takes every known precaution to safe guard the information we collect from unauthorized use.
- Returns & Replacements
- CHINA WHOLESALE LTD will accept returns or exchange for purchased products at chinawholesale247.com upon receiving your items within 30 days of the PURCHASE date. Please send it with an original invoice to:
Room729.My loft, 9Hoi Wing Road, Tuen Mun, Hong Kong
Shipping costs on "return and the original" are not refundable.
In case of "damaged shipping," please contact us. - Ordering
- When ordering with CHINA WHOLESALE LTD we will endeavour to process and despatch your order within 3-20 days (depend delivery destination). Where this is not possible you will be contacted either by phone or email so please provide us with your preferred contact details to save any delays. Ordering with us is safe, secure and easy but if you have any queries please do not hesitate to contact us.
- Payment, Pricing & Promotions
- We accept payment using Mastercard, Visa, Debit cards. We also accept payment using Electronic wire(bank transfer) and Paypal.
- Viewing Orders
- If you register online either before or during checkout you can view the state of your order as it passes through our systems direct to your door. We ensure you are kept updated of the progress of your order.
- Updating Account Information
- If any of your details change please amend them within the "My Account" section of the website. Alternatively you can contact us either by email or phone ( +852 81059128 ) and we will amend them for you.